A gripe about online merchants.

Yep.  I’m going to gripe.  Not at all what I usually do on this blog.  I much prefer to focus on the positive.  However this happened to me TWICE today.  And I’m not happy about it.

I found the perfect Christmas gift for one of my sisters.  She would have just keeled over.  It would have stopped her heart and then – after being revived – she’d have jumped around the room.  It was THAT good.  I added it to my shopping cart, and went to pay.  Started entering my information, got to “state” and went to scroll through the list of locations…  No Saskatchewan.  Now, occasionally an online vendor simply makes a mistake and only includes US states in their list – and if you contact them you find out they do indeed (like most vendors) ship to Canada.  So I clicked to enter into an online chat.  But no.  This vendor does not ship to Canada.  Disappointment number one.  😦

Ready for Disappointment number two?

I have been wanting a family necklace since my daughter was born.  Something I could wear that symbolized the love shared between Damon, Lily-Ann, and myself.  For our fifteenth anniversary, my husband promised me said necklace.  All three of us have been looking for the right one for a little while now…  and we finally found it.  My daughter loves it, my husband loves it, I love it.  It couldn’t be more perfect if it was crafted specifically for us.  It is everything we could have hoped for.  It makes my heart sing just looking at it – and knowing my husband and daughter love it as much as I do fills me with joy.  So, with all of us in agreement, we put it in our shopping cart and click “check out”.

I begin filling out our information.  I put in which stones we need.  I put in our names and our address.  I select “Saskatchewan”.  A window pops up.  It informs me that they will not ship to a Canadian address, but if I follow the link shown in the pop up window that I can put an order in with their Canadian store.

Guess what?  This perfect pendant.  The one that makes my heart sing.  The one that we spent hours and hours looking for.  The one that couldn’t be more ideal if it were designed specifically for us.  It’s not available on their Canadian website (where everything is twice the price of the US site, in spite of the fact that our dollars are worth pretty close to the same thing).

Do I feel like crying?  You bet.

I actually told my husband that I couldn’t even look any more.  That he should just find something he likes and buy it.  😦  Do I feel like a bit of a baby over this?  yep.  But I can’t really help it.

If you don’t ship to Canada say so in a prominent place.  “Ships to US Addresses Only.”  That’s not hard.

Bunch of jerks.  😦

I’m going to go pout in a corner.  I’m not a happy mommy.

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About Tobi-Dawne

Tobi-Dawne Smith is many things to many people... photographer, canine behaviour expert, equal rights activist, green politician, lactivist, intactivist, writer, crafter, dog handler, third wave feminist, etc. But most important in her life is her role as mother to an amazing five year old. Learn more about TD at http://www.tobi-dawne.com/ follow her blog at https://td365.wordpress.com/ get to know her daughter at http://lilyannslemonade.wordpress.com/ or check out her work at http://tdphotography.me/

Posted on September 26, 2011, in Family, Just a Note and tagged , , , , , , , , , , , , , , , , , , , , , , . Bookmark the permalink. 5 Comments.

  1. …and apparently this was my 500th post, and it has 511 words. LOL

  2. Okay, I’ve totally bragged on my MW family in the past… but I’m going to do so again. Within minutes of this blog post being published I had two amazing women and friends contact me and offer to make things happen. Thank you Kim! Thank you Yvette! MomWriters seriously rock! I’ve got the bestest friends. 🙂

  3. I was just going to say that we have a USA address and are almost in Canada – so could reship in 24 hrs. Let me know if you need that, but it seems like being the early bird doesn’t get the same worms as the late night owls did!

  4. I was going to offer to have you ship the items to my address and then get it to yours but Yvette and Kim are so much closer to you than I am. Glad it’s going to happen for you. I wish that online merchants were more upfront with their information. I hate when I go through all the work to order something to find that I can’t get it.

  5. Awww… Thanks Kate, thanks Sara. 😀 Ya’ll really are the best! (((hugs)))

    And yes, how hard would it be for merchants to simply have it listed somewhere on their main page (or heck, even throughout the site, built right into the design – totally unobtrusively) “We ship worldwide” or “We ship within North America” or “We ship only to US addresses”. It’s a relatively simple thing, and would save SOOOO many of us a buttload of time and headache. Sometimes I hate online shopping. ugh.

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