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The new Disability Access program at WDW and the MSEP

A couple of weeks ago I had emailed the good folks at Walt Disney World with a bit of a query.  On our last trip, in spite of the fact that members of our group have several disabilities, we avoided using the Access program.  I believe one should do what they can to avoid any misuse of equal access programs, and while we certainly qualified to use it, if we could do without, it’s what I’d prefer.  I don’t want my daughter or much younger sister growing up thinking they deserve special privileges simply because they face different challenges than others.  And with the old program, anyone with an access card skips to the front of the line – which is clearly not about equality but about special privileges (which is why it was so abused).  Anyway…

I had emailed the people at WDW to ask about seating for the Main Street Electrical Parade.  This was one time when I desperately wished we had requested assistance on our last trip.  The wait resulted in a lot of anxiety for two members of our party, a melt down for one, and a whole lot of pain for two.  Sitting on the concrete for over an hour trying to hold a spot was not good for any of us.  I was hoping there would be some kind of reserved seating available.  Turns out not… they only have special seating for those guests who are non-ambulatory.  She did give me some tips for the parade though, so hopefully that will help.  Because in spite of the pain (both physical and mental) the MSEP remains on our must do list.

So while that wasn’t great news, she did fill me on on the NEW Disability Access program at Disney World – and that is something I’m excited about.  She encouraged me to participate on our upcoming trip, because the new program addresses the concerns I had with the old program.  Now, instead of ushering people to the front of the line, offering special privileges and inviting misuse, it now works more like the old Fast Passes.

Individuals with special needs request a special card, and instead of hoping into line, get it stamped at the entry to the queue.  It is stamped with the time they are to return, so they are waiting for the same amount of time as everyone else in the line.  But instead of having to stand there (and cause anxiety or pain flare-ups or what-have-you) they can then go sit down, eat, run in circles, meditate, draw, go pee… whatever they need to do to mitigate their symptoms, returning for the time on their card.  At which point they rejoin the queue at the place they would have been standing when their card was stamped.  Now, that doesn’t mean they won’t have to stand in line at all, but it does reduce the time in the line without removing the wait.

I love this new accessibility program.  It ensures those with special needs are able to have equal access to the rides, shows, character meetings, etc without granting an advantage and inviting misuse or program abuse.  And I do think this is a much better idea, and is a change I’m looking forward to experiencing.  Granted it doesn’t help with the MSEP, but hopefully by lessening the stress throughout the day (both physically and emotionally) it will be a little easier too…  because it really cannot be missed!  😉

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